Privacy Policy

Effective Date: February 19, 2026

1. Introduction

Welcome to AdVet ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the laws of the United Arab Emirates.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://advet.ae or engage with our B2B services (feed additives, nutritional solutions, and related products).

By accessing or using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information necessary to provide our services to feed manufacturers, farms, veterinary companies, and agribusiness partners.

2.1. Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you register, place an order, or contact us. This includes:

  • Contact Details: Name, email address, phone number.
  • Business Information: Company name, trade license details, job title.
  • Billing & Shipping: Physical address, billing address.
  • Payment Information: Credit card numbers or bank account details (processed securely by third-party payment gateways).

2.2. Non-Personal Information

We automatically collect certain data when you visit our website, such as:

  • IP address and browser type.
  • Operating system.
  • Access times and referring website addresses.
  • Pages viewed and interaction metrics.

3. How We Use Your Information

We use the collected data for the following business purposes:

  • Order Fulfillment: To process transactions, manage orders, and deliver products to your designated location.
  • Account Management: To maintain your business account and provide customer support.
  • Communication: To send order confirmations, invoices, technical updates, and responses to your inquiries.
  • Improvement: To analyze website usage and improve our product offerings and user experience.
  • Compliance: To comply with UAE legal obligations and prevent fraud.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., logistics partners, payment processors), provided they agree to keep this information confidential.
  • Legal Requirements: If required by UAE law, court order, or government regulation.
  • Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

  • Essential Cookies: Necessary for the website to function (e.g., shopping cart).
  • Analytics Cookies: Help us understand how visitors interact with the website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Your Rights (UAE Data Protection)

In accordance with UAE regulations, you have specific rights regarding your personal data:

  • Right to Access: You can request copies of the personal data we hold about you.
  • Right to Correction: You can request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure: You can request that we delete your personal data under certain conditions.
  • Right to Restriction: You can request that we restrict the processing of your data.
  • Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (e.g., retaining records for tax and accounting purposes).

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

  • Email: info@advet.ae
  • Phone: +971505001745
  • Address: W1 B7, AL BAYAN COMPEX - NEW INDUSTRAL AREA - UAQ - UAE

This document is intended for informational purposes and should be reviewed by your legal counsel to ensure full compliance with specific local laws and your operational practices.